Return and Refund Policy

At Velhy SRL, we strive to ensure your complete satisfaction. If, however, a product does not meet your expectations, you have the right to return it in accordance with European legislation.

1. Right of Withdrawal (14 Days)

In accordance with European Directive 2011/83/EU, you have 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalties.

To exercise this right, please contact us by email at info@velhy.com with your order number.

2. Return Conditions

• The product must be returned in its original condition, complete, unused, and in its original packaging.
• Any incomplete, damaged, or clearly used product cannot be accepted for return or refund.
• Returns must be made within 14 days of notifying us of your withdrawal.

3. Return Costs

Return costs are the responsibility of the customer, except in cases of defective products or errors on our part.

4. Return Address

Products must be returned to the following address:

Velhy SRL
Bergensesteenweg 700b
1600 Sint-Pieters-Leeuw
Belgium

5. Refund

Once the product is received and inspected, we will refund the corresponding amount within 7 business days.

The refund will be processed using the same payment method used for the order, unless you explicitly request otherwise.

6. Non-Eligible Products for Return

The following items cannot be returned:

• Customized or configured products according to your specifications
• Used or installed products
• Gift cards

7. Contact

For any questions regarding returns or refunds, please contact us at: info@velhy.com