Shipping policy
Delivery & Returns
Delivery Areas
We deliver our products with DHL to France, Belgium, and the European Union. Deliveries outside Europe are not available at this time.
Delivery Times and Fees
| Country | Service | Delivery Time | Fees |
|---|---|---|---|
| France | DHL | 48 hours | 49 € |
| Belgium | DHL | 48 hours | 49 € |
| Europe | DHL | 5 days | 99 € |
| Outside Europe | N/A | N/A | N/A |
Returns
In accordance with European legislation, you have 14 days from the receipt of your order to request a return, without having to justify your decision.
To exercise this right, you must contact us by email at [info@velhy.com] with your order number. Products must be returned in their original condition and unused.
Return Costs: Return costs are the responsibility of the customer, except in cases of error on our part or defective product.
Once the return is received and verified, we will process the refund within 7 business days.
For any questions, our customer service is available at [info@velhy.com].
