Warranty and repair

Warranty and repair

Warranty is an essential aspect of product purchasing, especially in the innovative technology sector such as hydrogen. Velhy products, such as the Business Electrolyzer and the Home Electrolyzer, are designed to offer optimal performance and increased durability. As a consumer, it is important to understand the terms of the warranty that accompany these products.

The standard warranty generally covers manufacturing defects and performance issues that may occur under normal use. For Velhy products, this warranty may extend for a specific period, often two years, depending on applicable legislation. It is recommended that you retain proof of purchase, as it is often required to claim under the warranty.

In the event of a product issue, the repair or replacement process begins with an assessment of the situation. Users should contact customer service to report the issue. It is recommended to provide specific details regarding the observed defect, as well as information on product usage. This helps expedite the diagnostic process.

Once the problem has been reported, the product may be subject to inspection. If the defect is covered by the warranty, the repair or replacement will be carried out at no cost to the customer. However, it is important to note that damage caused by improper use or unauthorized modifications will not be covered by the warranty.

For repairs not covered by warranty, a quote will usually be provided before any work is carried out. This allows customers to make an informed decision about whether to proceed with the repair. Repair costs may vary depending on the nature of the problem and the parts required.

In conclusion, warranty and repair service are crucial elements in ensuring customer satisfaction and product longevity. Users of Velhy electrolysers can rest assured that appropriate solutions will be implemented to address any issues that may arise, thus ensuring a positive and lasting user experience.